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BaRam Terms of Service

Last updated: 2026-07-15

These Terms set out the rights, obligations and responsibilities between Gaia (the “Company”) and users in connection with the use of the AI-based keyword analysis and brand monitoring service (the “Service”) provided by the Company. By signing up for, accessing or using the Service, you are deemed to agree to these Terms.

1. Purpose and effect of the Terms

  1. These Terms govern the legal relationship between the Company and users in connection with the use of the Service.
  2. The Company may amend these Terms to the extent that it does not violate applicable laws, and will give notice of amendments by notice on the website and by email.
  3. Unfavorable changes are notified 30 days before they take effect, and other changes at least 7 days before. If you continue to use the Service after the notice date, you are deemed to agree to the amended Terms.

2. Definitions

  • “Service” means all online features that measure and analyze brand awareness, keyword share and position against competitors in LLM (large language model) based search and chat environments, and provide strategies for improvement.
  • “Pass” or “subscription” means the right to use the features of the Service in 30-day cycles through recurring payment (automatic renewal).
  • “User content (UGC)” means keywords, brand information, comments, files and other materials that users enter or upload to the Service.
  • “Output” means the analysis results, metrics, dashboards and other materials the Service generates through AI analysis.

3. Accounts and eligibility

  1. Eligibility: individuals aged 14 or older and legal entities.
  2. An account is for one person (or one legal entity) only. Sharing, lending, transferring or pledging an account is prohibited.
  3. The Company may require real-name verification or identity verification.

4. Formation of the contract and notices

  1. The service contract is formed when the user agrees to these Terms and completes the sign-up process.
  2. The Company may give notice by email, website notice or in-service notification, and a notice takes effect when it is sent or posted.

5. Content of the Service and changes

  1. The Company may improve or change the content of the Service from time to time.
  2. Beta features may not be stable and may be modified or discontinued without notice.
  3. The Company provides the Service with reasonable efforts, but does not warrant fitness for a particular purpose, freedom from errors, or uninterrupted operation.

6. Plans and passes

  1. Billing is based on passes.
  2. Plans (monthly recurring payment):
    • Demo: free. 1 prompt, 1 AI engine, 4 blog posts per month
    • Lite: KRW 49,000/month. 5 prompts, 1 AI engine, 15 blog posts per month
    • Pro: KRW 199,000/month. 20 prompts, 3 AI engines, 15 blog posts per month (every other day)
    • Agency: KRW 100,000 + KRW 100,000 × number of companies per month. Management of multiple companies

    All amounts above are final payment amounts including VAT.

  3. Recurring payment (automatic renewal): when a card is registered, the first month’s fee is charged immediately and the subscription starts. After that, it is automatically renewed and charged every 30 days to the registered payment method. Automatic payment (billing) with Korean domestic cards is used as the payment method.
  4. Advance notice: the next scheduled payment date can be checked on the pass management page, and the Company notifies you of the scheduled payment by email or in-service notification before renewal.
  5. Cancellation: you can cancel automatic payment at any time on the pass management page. When you cancel, charges stop from the next payment date. The period you have already paid for continues until its end date.
  6. One-time passes (no automatic renewal): passes paid in advance for a period without automatic renewal are also sold. The period is a 30-day pass or an annual pass (12 months). The annual pass is a single payment discounted 15% from the monthly fee. Products longer than 12 months are not sold.
  7. The period of a one-time pass does not start upon payment alone; it is counted from the time you activate it yourself on the pass management page.
  8. Only credit cards are offered as a payment method. Virtual accounts and bank transfers are not offered.
  9. Payment inquiries and issuance of receipts and tax invoices are handled through customer support.

7. Cancellation and refunds

  1. You may request cancellation of automatic payment and refunds at any time on the pass management page.
  2. Withdrawal (full refund within 7 days): each payment (including new and automatic renewal payments) is fully refunded if it is within 7 days of the payment date and you have not substantially used the Service for that payment period.
  3. Cancellation (stopping automatic payment): if you cancel more than 7 days after the payment date, payment stops from the next renewal, and the current period you have already paid for continues until its end date. In this case, the fee already paid for the current month (current cycle) is not refunded (except for the exceptions below).
  4. Refunds for one-time passes (30-day and annual): one-time passes without automatic renewal are refunded as follows.
    • Not activated: full refund
    • Within 7 days of activation: full refund
    • More than 7 days after activation: the remaining period is refunded pro rata (for example, if a KRW 49,000 30-day pass was used for 12 days, KRW 29,400 for 18 days is refunded)
  5. Exceptional full refunds: overpayments or duplicate payments, cases where the Company could not provide the Service for reasons attributable to it, and other cases that qualify as grounds for withdrawal under applicable laws are fully refunded.
  6. Exceptions may apply where there are statutory grounds for limiting refunds (such as fraudulent use).

8. User content (UGC) and data

  1. Ownership: copyright in UGC that users enter or upload, such as keywords and brand information, belongs to the user.
  2. License to provide the Service: users grant the Company a non-exclusive, royalty-free, worldwide right to use UGC to the extent needed to provide, operate, secure and back up the Service.
  3. Users warrant that their UGC does not infringe third-party rights and must promptly notify the Company of any infringement claim.
  4. The Company processes personal information under its Privacy Policy. The full policy is available in the Privacy Policy.

9. Output and intellectual property

  1. Rights in Output: copyright in Output generated by the Service (AI), such as analysis results, belongs to the Company.
  2. License to users: regardless of paid or free plan, the Company grants users a non-exclusive, non-transferable, non-sublicensable, worldwide, royalty-free, perpetual license to use the Output for internal business purposes (resale, distribution, public transmission, etc. are prohibited).
  3. Rights in the Company’s trademarks, logos, service names, etc. belong to the Company or the respective right holders, and may not be used without these Terms or separate written permission.

10. Rules of use and prohibited conduct

  • Unauthorized copying, distribution or public transmission of the Service or Output
  • Unauthorized use of another person’s account or violation of access rights
  • System attacks such as distributing malicious code, causing excessive traffic, or vulnerability scanning
  • Misuse of the Service, such as entering false information or manipulating metrics
  • Unauthorized data collection for commercial purposes (scraping, crawling)
  • Reverse engineering, circumvention, unauthorized API use, or circumventing plan limits
  • Infringing laws or the rights of others (copyright, trademark, portrait rights, etc.)
  • Uploading or transmitting illegal or harmful information

11. Special terms for AI services

  1. AI Output may contain errors, bias or inaccuracies and is for reference only. Matters that require professional judgment, such as legal, financial or medical matters, must be reviewed by an expert.
  2. Users should avoid entering excessive sensitive, confidential or personal information, and users are legally responsible for what they enter.
  3. The Company may use external infrastructure such as third-party LLMs and cloud services, and features and response quality may change as their characteristics change.
  4. Disclaimer for blog content: blog content generated through the Service (drafts, body text, quotations, schema, etc.) is reference material written automatically by AI, and its factual accuracy, timeliness and completeness are not guaranteed. Before posting or distributing such content externally, users are responsible for reviewing and verifying its accuracy, whether it infringes copyright, and whether it complies with laws. Responsibility for all legal disputes and damages arising from posting content without verification, including defamation, spreading false information, copyright or trademark infringement and violation of advertising laws, belongs to the user, and the Company is not liable for them.

12. Service level and support

  1. No separate SLA (service level agreement) is provided. The Company makes reasonable efforts to provide a stable service.
  2. Support hours: weekdays 10:00 to 18:00 (KST). Support channels and response times follow notices.
  3. The Service may be suspended temporarily for regular maintenance, incidents or security updates, with advance notice where possible.

13. Third-party services and open source

  1. The Company may integrate third-party services such as payment gateways (PG), authentication, cloud, log-in and analytics tools. The Company is responsible for issues caused by outages or policy changes of third-party services only within a reasonable scope.
  2. License notices for open source included in the Service may be provided on a separate page.

14. Privacy

  1. The collection, use and provision of personal information follow the Privacy Policy.
  2. Chief Privacy Officer: 한서진, Representative.

15. Termination and restriction of use

  1. If a user violates these Terms or laws, the Company may restrict, suspend or terminate use of the Service after prior notice (or after the fact in urgent cases).
  2. Upon termination, the Company may retain or delete data in accordance with applicable laws and internal policies, and the user may request export of data before deletion (to the extent possible).
  3. The user bears damages caused by fraudulent use.

16. Disclaimer of warranties and limitation of liability

  1. The Company provides the Service and Output “as is” and makes no express or implied warranties.
  2. The Company is not liable for indirect, incidental, special or punitive damages, and the Company’s total liability is capped at the amount the user actually paid to the Company in the last 12 months (intent and gross negligence follow applicable laws).

17. No assignment

Users may not assign, transfer or pledge their rights and obligations under these Terms without the Company’s prior written consent. The Company may transfer its position under these Terms to a third party in connection with a business transfer, split, merger, etc.

18. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Korea, and disputes are subject to the exclusive jurisdiction of the court with jurisdiction over Gumi-si, Gyeongsangbuk-do.

19. Supplementary provisions

  1. These Terms take effect on 2026-07-15.
  2. This revision introduced monthly recurring payment (automatic renewal).
  3. The previous Terms cease to be effective when these Terms take effect.

Business information

  • Business name: 가이아(Gaia)
  • Business registration no.: 618-09-77604
  • Mail-order business report: Exempt (Article 6 of the Enforcement Decree of the Korean E-Commerce Act, etc.)
  • Representative: 한서진
  • Address: 경상북도 구미시 야은로 9길 9 (9, Yaeun-ro 9-gil, Gumi-si, Gyeongsangbuk-do, Republic of Korea)
  • Customer support: gaia.globaloffice@gmail.com / +82-10-4564-6453
  • Chief Privacy Officer: 한서진, Representative